About Us Contact Us Search
Aspire Resources Inc.
Borrowers Tagline: Helping Students, Schools and Lenders Succeed

Customer Support Center

Phone - Call or fax the customer support center
Toll-free: (855) 475-3335
Fax: (515) 471-8180
7 a.m. – 7:30 p.m. (CT), M – F
More contact information

Download Federal Tax Information

Reportable student loan interest for tax purposes is now available; you may view your reportable interest by logging in to your account. Please be aware that this amount will include only interest paid to Aspire since the date your loan was transferred to Aspire for servicing. Please contact your previous servicer for any reportable interest paid to them prior to the transfer. If your previous servicer was the Direct Loan Servicing Center, you may contact them directly at one of the numbers below:

Phone: (800) 848-0979
Fax: (800) 848-0984
TDD: (800) 848-0983

Common Questions About Student Loan Interest and Taxes

Q: When will I receive tax forms in the mail?

A: By Jan. 31, Aspire will mail 1098-E forms to borrowers who paid $600 or more in student loan interest and 1099-C forms to borrowers who had at least $600 in student loan debt canceled between the date their loans were transferred to Aspire and Dec. 31, 2012.

Q: Why didn't I receive tax information from Aspire in the mail?

A: Aspire does not mail tax statements to borrowers reporting less than $600 on their 1098-E or 1099-C forms from the date the loans were transferred to Aspire through the end of 2012. (This information is, however, available by logging in to your online account.)

If you have a spousal consolidation, the 1098-E or 1099-C document is mailed to the primary person listed on the account, and the comaker will not receive a tax form from Aspire or be able to view the information through online account access.

Q: What should I do if I have other questions about my student loan interest and taxes?

A: If you have specific questions about your 1098-E or 1099-C form, please consult a tax professional or contact the Internal Revenue Service at (800) 829-1040 or www.irs.govOpens a new window.
About Us Contact Us Search Privacy Terms of Use Identity Theft and Online Fraud
Ashford II Building, 6775 Vista Drive, West Des Moines, IA 50266-9305
Copyright ©2012-2013 Aspire Resources Inc.SM
Use of this site signifies your agreement to the Terms of Use and Online Privacy Statement