Loan Servicing

Once a private student loan is disbursed through your student borrowers’ colleges and universities, servicing the loan becomes the most important element to the continued success of the program. Aspire Resources Inc.'s third-party loan servicing solution provides financial institutions with comprehensive service while reducing the need for your institution to add overhead.

Aspire will:

• Provide your borrowers with a robust, secure borrower Web portal for checking their loan status, making payments, researching repayment options and accessing necessary forms.
• Counsel your borrowers on their options if they should run into financial difficulty.
• Implement financial controls.
• Monitor federal regulations.

Customer Service

Aspire has highly experienced loan counseling and collections professionals.

Each professional:

• Undergoes six to eight weeks of extensive training.
• Is trained in applicable regulations.
• Participates in role-play phone exercises.
• Works one-on-one with a trainer before ever answering a phone call from a borrower.

Experience

The Aspire management team and customer service members have an extensive background and experience in the student loan industry.