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Aspire Resources Inc.
Borrowers Tagline: Helping Students, Schools and Lenders Succeed

Customer Support Center

Phone - Call or fax the customer support center
Toll-free: (855) 475-3335
Fax: (515) 471-8180
7 a.m. – 7:30 p.m. (CT), M – F
More contact information

Update Your Account Information

Change the address, phone numbers and email associated with your account.

How to Update Account Information

To update your account:

Step Action
1 Log in to your account.
2 Under Account Profile select Update Information.
3 Make any desired changes.
4 Choose to apply changes Today or On a future date. If you choose to apply the changes later, use the calendar icon to select the specific date.
5 Select Update Contact Information to save your changes or Cancel to leave your information unchanged.

Other Changes

If you need to change other information on your account, such as your name or place of employment, please contact Aspire Resources Inc.

Name Change Documentation

If your name has changed, you will need to provide a copy of one of the supporting documents listed below to Aspire.

Note: Make sure your account number appears on all documents.

If your... Then please provide a copy of your:
First Name has changed
  • Marriage certificate.
  • Court order.
  • U.S. Certificate of Naturalization (Form N-550 or N-570).
Last Name (surname) has changed
  • Signed Social Security card.
  • Current driver's license.
  • Birth certificate.
  • State-issued identification.
  • U.S. Certificate of Naturalization (Form N-550 or N-570).
  • Court order.
  • Marriage certificate.
  • W-2 form.
  • Passport.
  • Nonexpired U.S. military identification.
  • U.S. military discharge papers (Form DD214).
  • U.S. Certificate of Citizenship (Form N-560 or N-561).
  • Alien Registration Card (Form I-551 or I-151).

Note your account number on all documentation and mail or fax it to:

Aspire Resources Inc.
PO Box 65970
West Des Moines, IA 50265-0970
Fax: (515) 471-8180
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Aspire Resources Inc. provides customer service and resources on behalf of the U.S. Department of Education for borrowers with federal student loans through the William D. Ford Federal Direct Loan Program (Direct Loan).

Aspire Servicing Center provides customer service and resources for borrowers with federal student loans previously serviced by Iowa Student Loan and for borrowers with private student loans offered by Iowa Student Loan and a number of other lending institutions.

Iowa Student Loan is a nonprofit organization dedicated to providing the resources students and families need to succeed in postsecondary education. Iowa Student Loan provides scholarships, grant and loan forgiveness programs, and private student loans for those who have exhausted other sources of financial aid.

6775 Vista Drive, West Des Moines, IA 50266-9305
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